We know one thing, it will be super fast and you will be happy or we won't rest until you are!
How much is shipping?
As of June 21st, 2023 at 12:00 PM Eastern Time, US Domestic Shipping is flat rate $9.95 and shipping is free for orders with a discounted subtotal over $75. (Subtotal AFTER coupons) For shipping of packages over 35 pounds outside of the 48 contiguous US States, we can only ship UPS Ground due to weight restrictions and the high costs charged by courier services and those shipments will be charged current UPS Ground Rates.
How fast do we ship?
Processing time for orders is generally 24-36 hours after being submitted. (During the holiday season around Black Friday, processing times may be delayed) Many sites will print a shipping label when they receive your order so you get a fast shipping notification and tracking number, but then may take days or weeks to ship your order. We DO NOT do this. When we create your shipping label your order is already picked and boxed and the label is applied, then your shipment goes into the bin for the next USPS run. The USPS picks up from our facility seven days a week (yes, even on Sundays) and we make a trip in the evenings to get orders to the Post Office in the evenings so orders go out as fast as possible. Once an order has been picked up by the carrier, delivery time can be between 2-5 days, however we are not able to guarantee when an order will be delivered.
When you place your order you should receive an email that says IN PROCESS which means our site has recorded your order and it is in queue to be filled. Between the time it is filled and shipped, you may see other statuses on your order at various times which means it's making it's way through the fulfillment process such as picking, QC, and boxing. Once your order is filled you should receive an email with shipping information and another email labeled COMPLETED. If you do not receive any emails from us, please check your SPAM and Junk Email folders. You may also log into your account at any time and view your order status by going to your Order History and searching by date range. If you do not receive any emails and are unable to log into your account you probably typed your email address incorrectly and will need to contact us.
Flat Rate Shipping and How We Ship
Our Flat Rate Shipping option allows us to offer a rate you can rely on for smaller orders and still offer FREE shipping on orders over $75. Orders under one pound will ship USPS First Class, but the majority of orders exceed this and most are shipped via USPS Priority Mail. See section "Priority and Express Mail Options" below for an explanation of why we do not offer those options.
Flat Rate Shipping will arrive to you via U.S. Postal Service (USPS). Most areas of the country are 1-3 days from our facility in Louisville, Kentucky. Outlying areas that are further away such as the West Coast, Alaska, Hawaii, Maine and others may take a bit longer. Well over 99% of the time the USPS gets it right and your package arrives on time and sometimes early. There are a very small percentage that may get routed wrong by the USPS and has to be corrected, resulting in a delay of a few days. If you have a complaint regarding the amount of time the US Postal Service took to deliver your package, please contact the U.S. Postal Service.
Priority and Express Mail Options
We have discontinued offering these shipping methods because we have too many issues with people ordering and using them, thinking they will have their order right away. Since we have to custom pack EVERY order that comes in, we cannot guarantee your order will make it to the post office before the daily cut-off for shipments. Many customers also think this gets their order out faster but it does not (see Rush Orders, below). It's simply a much larger problem than it benefits and unfortunately leaves us in a bad position with our customers even though we do everything we can to make sure they are informed. A very high percentage of customers do not understand the logistics involved in shipping. For example, someone orders on a Sunday night, pays for "Priority Mail 2-Day" shipping, and they think they will have their order on Tuesday and that is not the case. First, the shipping times are estimated by the USPS, we cannot control this. Second, our goal is to ship within 24 hours so that potentially adds another day. The end results is someone orders on Sunday night, it could possibly ship after the cutoff on Monday evening, which means it goes to the post office on Tuesday morning and SHOULD arrive on Thursday. "SHOULD" means the USPS does not guarantee delivery times on Priority Mail. In a case like this, we almost always end up with an angry customer through no fault of our own. We hope you understand our policy on this issue.
Rush Orders
We process shipments in the order received and there is no option to rush your order. Likewise, we are not an "emergency" shop. We sometimes receive complaints that customers missed a deadline because their order came a day or two later than they needed it. We recommend keeping the items you need on-hand and not to commit to a deadline if you do not have everything you need--it's simply bad business to commit to deadlines without having what you need. If there is a delay in receiving your order for any reason, we are not responsible for missed deadlines due to improper planning on your part.
Shipping Costs for Small Orders
We sometimes receive requests to ship one or two sheets and not charge as much for shipping because customers feel they should be able to order a small amount and not pay as much shipping as if they ordered 20 sheets. The size of the sheets and the need for some moderate protection dictates that it be shipped in a box the same size as 20 sheets so we have to charge a minimum shipping fee for small orders. We have costs associated with the shipping materials as well as the labor to process the order which costs the same whether you order 1 sheet or 20 sheets. The best option that most people take advantage of is to order more than $75 and there is no shipping fee.
Lost Orders or Mis-routed Orders
Our responsibility with shipping is to get your order to the courier. In some rare cases the US Postal Service and other couriers may lose your package or more likely, deliver it to the wrong address. We cannot be held responsible for a lost shipment once it reaches the courier and during holiday periods of heavy shipping, couriers often misplace or make mistakes delivering packages that take time to for them to correct. If your shipment tracking shows delivered and you did not receive it, you must check with your local post office branch as most cases we find they mistakenly deliver to the wrong address. When the packages are scanned as "Delivered" they record the GPS coordinates of the exact delivery location and can retrieve it for you if it was indeed delivered to the wrong address. The majority of our packages are delivered in a long narrow box that is about 3-4" square unless the order is very large.
We are fully automated for shipping information from the time you enter your shipping address to the time we print the shipping label so we can assure you that your shipping information gets printed on the shipping label just as you entered it. For packages of this size the US Postal Service is usually the least expensive way to ship. We would be happy to change our standard shipping to UPS or FedEx but the vast majority of customers do not wish to pay more for a better delivery service.
Order Errors
If you receive your order and you believe there to be an error, any missing items, etc, please use the Contact Us form on our website and include the details of the issue along with your order number. We highly recommend using the Contact Us form over sending an email because email may not reach its destination for various reasons such as SPAM filtering or Internet communication issues. If your items are damaged we may request a picture of the damage to review with our Quality Control Team, so please do not be offended as we are constantly making efforts to serve our customers better. After receipt of your order (based on carrier tracking information) you have five days to contact us to report any issues. After that time period has elapsed, your order is considered complete and correct.
Out of Stock Items
For any item we run out of stock, we may at our discretion order the same product for you and have it shipped directly to you at no additional cost from another vendor. It will arrive in a separate shipment. Yes, we take that good of care of our customers and we do everything we can to not delay your order.
Shipping to Canada
The rates on our website are REAL TIME shipping rates and we do not profit from the shipping so when you see the shipping rate, please refrain from posting in other groups how much our shipping to Canada costs--we do not control these rates. There are Surcharges applied between the USPS and Canadian Postal service and other factors involved and we are not large enough to negotiate a flat rate based on volume, yet.
Please keep in mind that while the USPS Published Rate says "6-10 Days" we have no control over how long it may really take--this is an unknown for us. Please submit any feedback using the CONTACT US form on our website.
Why don't you ship to {my country}?
143VINYL.COM currently ships to the United States and Canada. We find that shipping outside the United States is simply cost prohibitive in most cases.
Can I ship to another company such as a freight forwarder and have them ship it to my country?
No, we do not ship to freight companies due to high instances of fraud.
