COVID-19 Shipping Delays

Unfortunately there have been many shipping delays due to all courier services being overloaded and short-staffed.  These are direct results of the COVID-19 pandemic as it relates to the shipping industry, and online ordering reaching all-time highs.  This is not isolated to the U.S. Postal Service, all courier services are experiencing similar issues.

What if my order takes a strange route geographically?

If your order has been delayed in the shipping channel (after it leaves our facility), unfortunately there is little we can do as long as tracking information continues to be updated.  If your order does not show tracking updates for several days, contact our customer service.

What if my order says a label was created and is awaiting acceptance by the USPS?  I called them and they said it is because they have not received it yet.

This is a common response by the courier services when their equipment fails to scan a package properly and we are seeing more of this issue due to the volume of online ordering.  From the time we mark your order as "COMPLETED" and a tracking number is placed on your order, it will be picked up by the post office on their next stop.  Depending on the time of day, it could be that afternoon or the following morning.  If an order is skipped and not scanned at that point, tracking will normally appear when it arrives at the next destination postal facility.  On rare ocassion we sometimes see orders delivered as the next scan, but that is the exception rather than the rule.

Why don't you ship by another service? 

We sometimes ship larger orders by UPS when it makes sense under our Shipping Policy.  However, the USPS offers the best rates to keep our shipping costs low and even in times of turmoil, they still get our orders to their destination on time or early over 99% of the time.  To offer more services would raise our shipping rates and minimum order to qualify for free shipping--prices we have held steady since we opened in October 2016.